Return Policy

Please read our returns policy carefully before making a purchase.

1. General Returns Policy

• We gladly accept returns for most products within 14 days of receipt, provided they are unused, in their original packaging, and accompanied by proof of purchase.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

2. Furniture – No Returns Policy

• Please note that furniture items are non-returnable unless they are damaged, defective, or incorrectly delivered.
• For damaged or faulty furniture, please contact us within 48 hours of delivery with photographic evidence.

3. Damaged or Faulty Goods

• If you receive a damaged or faulty product, please notify us within 48 hours of delivery.
• We may require photos or other evidence to assess the issue before offering a replacement or refund.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 7-10 working days.

5. Non-Returnable Items

• Furniture (unless damaged or faulty)
• Gift cards
• Items marked as 'Final Sale'
• Personalised items, opened perishables, and certain hygienic products cannot be returned.

6. How to Initiate a Return

To initiate a return, please contact our customer service team at management@baraqa.co.uk with your order number and details about the product.

By purchasing from Baraqa, you agree to this No Returns Policy. We reserve the right to amend this policy at any time without prior notice.

Thank you for your understanding and support.

Baraqa – Quality, Style, Trust.